In the event of either a warranty, damage replacement
or product return situation the correct procedure is as follows:
1. Contact Grammo - Contact Grammo via either e-mail or telephone and clearly
identify the issue. This will allow us to confirm that the issue is covered
and to complete the next stages.
2. RA Number - Grammo will issue an RA number as a reference for the case going forward.
Without an RA # the returned item can not be processed, this will cause a
delay to any replacement or refund being completed.
3. Include RA # With Shipment - The RA # must be included either on a note or a tag included with the
returned item and clearly stating the damage or reason for return. An
explanation of how the damage occurred may also be helpful.
4. Pack and Send -
Place item in box and pack well to ensure no further damage.